During random selection draw sales periods, if you requested the wrong Accessibility Ticket(s), you could change the requested tickets within your ticket application up until the end of each of these sales periods. To do so, you had to log in to your ticketing account; upon entering the ticketing platform, you will be presented with a summary of your ticket application(s) and you could edit the tickets requested by clicking on the “Edit my application” button on the home page of your ticketing account.
If you notice that you have requested the wrong Accessibility Ticket after the end of a random selection draw sales period, you will not be able to change your ticket application; in this case, please contact the FIFA Ticketing Centre as soon as possible via the
contact form or by phoning +974 4144 2022 for Qatari residents, or +41 565 512 022 for international customers.
During the first come first served sales periods in Sales Phases (1) and (2) and the Last-Minute Sales Phase, ticket purchases are processed as a real-time transaction, and cannot be changed or cancelled after being submitted. If you have requested the wrong Accessibility Ticket(s), please contact the FIFA Ticketing Centre as soon as possible via the
contact form or by phoning +974 4144 2022 for Qatari residents, or +41 565 512 022 for international customers.
Please note that tickets are subject to availability, and therefore FIFA Ticketing cannot guarantee that the applicable Accessibility Ticket will be available for you.