Accessibility Tickets

1.
Are any tickets available for disabled ticket applicants and those with limited mobility?
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Yes. In each stadium and for all matches, FIFA Ticketing is offering a dedicated allocation of tickets for purchase by disabled people and people with limited mobility. These Accessibility Tickets (ATs) are offered in five types:

Wheelchair User: for users of wheelchairs and mobility scooters designed for the transportation of disabled people and people with limited mobility. Please note that such users must bring their own manual or electric wheelchairs as they will not be provided at the stadium. Spectators with a Wheelchair User ticket will be permitted to enter the stadium with a manual or electric wheelchair or a mobility scooter. For safety and security reasons, manual or electric wheelchairs and mobility scooters need to fulfil certain basic requirements: they can have 3-4 wheels; the maximum dimensions are 80cm in width and 130cm in length; the maximum turning radius is 90cm; the maximum turning width is 150cm; and their maximum speed must not be above 6km/h.

Easy Access Amenity: this type of seating is available for disabled people or people with limited mobility who do not use wheelchairs but may be unable to bend their knees or need more room to access their seat, using a walking aid or crutches. Amenity seats also provide extra space for disabled people with assistance dogs. Whenever possible, these seats have minimal step access.

Easy Access Standard: tickets for disabled people or people with limited mobility who do not need a wheelchair user place but require seating with minimal step access that is close to accessible amenities (e.g. accessible toilets).

Easy Access Extra-Width: this type of seat is for people (adults over 18 years of age) with a minimum body mass index (BMI) 40kg/m2.

Sensory Rooms: Sensory rooms will be available in 3 stadiums (Al Bayt Stadium, Lusail Stadium and Education City Stadium). Sensory rooms are for spectators with sensory access requirements who require a controlled sensory environment. This may benefit spectators who are intellectually disabled, autistic or who have a sensory processing disability, mental health issue or dementia. Wheelchair spaces are subject to availability due to stadium configuration and will be highlighted as a ticket category ‘Sensory Room Wheelchair User’ at point of application.

Successful applicants for Accessibility Tickets in the types Wheelchair User, Easy Access Standard, Easy Access Amenity and Sensory Room will be offered one additional ticket for free for a companion to assist and accompany them at the match. The companion must be able to provide all necessary assistance to the Accessibility Ticket holder. The companion will be seated as close as possible to the Accessibility Ticket holder; however, the exact location of the extra seat cannot be guaranteed. FIFA Ticketing cannot ensure that the seat for the companion will be immediately adjacent to that of the Accessibility Ticket holder.

Customers applying for Easy Access Extra-Width tickets are not entitled to request a complimentary ticket for a companion.

All Accessibility Ticket applicants may apply online using the FIFA World Cup Qatar 2022™ ticketing portal during the specified sales phases. In addition, from 18 October 2022 they may visit the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC), or visit the FIFA Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd) from 30 October 2022 to purchase Accessibility Tickets over the counter (subject to availability). 

All customers applying for or purchasing Accessibility Tickets must provide proof of eligibility to prove that they are eligible to purchase them. Please make sure you can upload your proof of eligibility as you will be asked for it during the ticket application process. For online sales in FIFA.com/tickets, your eligibility will be verified by a dedicated team. For over the counter sales, your original proof of eligibility will be verified in real time by the ticketing staff.

For Wheelchair User, Easy Access Standard, Easy Access Amenity or Sensory Room tickets, the following documents providing proof of eligibility are accepted (please note that permits for accessible parking will not be accepted as valid proof):
 

  • Qatari customers: certificate of degree of disability or a medical certificate
  • International customers: medical certificate or proof of disability that is commonly and widely accepted in the customer’s country of residence
For Easy Access Extra-Width tickets, only the following proof of eligibility document will be accepted:
  • Qatari and international customers: a signed doctor’s note stating the customer’s BMI will be required. The minimum BMI to be eligible for an Easy Access Extra-Width ticket is 40kg/m².

Upon entrance to the stadium and at all times, Accessibility Ticket holders must always carry and present, upon request, their proof of eligibility documents. 

Please note that the various categories of Accessibility Tickets listed above are all available to the general public as Individual Match Tickets. Supporter Tickets, Conditional Supporter Tickets, Team Specific Ticket Series and Four-Stadium Ticket Series were available in each category of Accessibility Tickets except Sensory Rooms.

Please be respectful to other fans and only apply for these tickets if you truly require them. They are limited in number due to stadium configuration.

For further ticketing information and updates concerning Accessibility Tickets for the FIFA World Cup Qatar 2022™, please visit FIFA.com/tickets regularly.

2.
My type of disability is not included in the description of your Accessibility Tickets. What should I do?
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If your type of disability is not included in the description of our Accessibility Tickets, please complete our contact form indicating your type of disability. When completing our contact form select “Other” as the subject of your enquiry and one of our customer care agents will contact you as soon as possible. To access our contact form, click here.

3.
How do I apply for Accessibility Tickets?
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During random selection draw sales periods, all applicants for Accessibility Tickets could visit the FIFA World Cup Qatar 2022™ ticketing portal at FIFA.com/tickets to apply online. Ticket applicants could apply for Accessibility Tickets only or for a combination of Accessibility Tickets and other ticket categories within one ticket application, subject to the household restrictions, product compatibility rules and availability.
If demand for a given match and/or ticket category has exceeded the available ticket inventory for the domestic or international market, random selection draw(s) took place at the end of the respective random selection draw sales period to determine the which applicants were allocated tickets. FIFA Ticketing may have conducted random draws in any manner it deems appropriate, including by reserving certain percentages of tickets for random allocation amongst groups of applicants and markets (for example, based on the country of residency of applicants), and FIFA Ticketing’s decisions are final in all matters related to random selection draws. Efforts are made to ensure fairness by following established algorithms. For random selection draw sales periods, if your ticket application has been successful or partially successful, you have received an email communication with further information about payment, including the steps to follow and the deadline to pay for your tickets. 
 
During first come first served sales periods and the last-minute sales phase, all ticket applicants applying for Accessibility Tickets should also visit the FIFA World Cup Qatar 2022™ ticketing portal at FIFA.com/tickets and apply online for Accessibility Tickets , or visit the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) from 18 October 2022 or the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd) from 30 October to apply for Accessibility Tickets over the counter. During first come first served sales periods and the last-minute sales phase, preference is given in respect of the date and time of the submission (i.e. earlier submissions will be given preference and have a better chance of success than later submissions). During these sales periods, ticket purchases are processed as a real-time transaction, i.e. available tickets will be allocated directly to the ticket applicants. Ticket applicants will receive immediate confirmation of their successfully purchased tickets.
 
Please note that for all online Accessibility Ticket applications on FIFA.com/tickets, fans are required to upload proof of eligibility documentation before submitting their ticket application. After tickets have been paid for, the proof of eligibility will be verified by a dedicated team and the result will be sent to the ticket applicant via email. FIFA Ticketing recommends that all ticket applicants carefully read all information provided via email, as we may need to ask for additional information in order to confirm the eligibility of the ticket applicant and/or their guest(s). For Accessibility Ticket applications over the counter at the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) or at the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd), Accessibility Ticket applicants are required to provide an official and original proof of eligibility document, which will be verified in real time by the ticketing staff.
 
Applications from Accessibility Ticket applicants who are not able to provide an official and valid proof of eligibility may be cancelled.

4.
Can I request a companion ticket if I apply for an Accessibility Ticket?
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Successful applicants for Accessibility Tickets in the types Wheelchair User, Easy Access Standard, Easy Access Amenity and Sensory Room will be offered one additional ticket for free for a companion to assist and accompany them at the match. The companion will be seated as close as possible to the Accessibility Ticket holder. Please note that it is not possible to request more than one complimentary companion ticket per Accessibility Ticket.
Customers applying for Easy Access Extra-Width tickets are not able to request a complimentary ticket for a companion.
Ticket applicants can either apply for Accessibility Tickets only or for a combination of Accessibility Tickets and other ticket products within one ticket application, subject to the household restrictions, product compatibility rules and availability.

5.
As the main ticket applicant, can I be the companion of a guest who has an Accessibility Ticket?
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Yes. You, as the main ticket applicant, may be the companion of an Accessibility Ticket holder, provided that you, as the main ticket applicant, attend all matches for which you have tickets.

6.
Which proof of eligibility documents do I have to submit for Accessibility Tickets?
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Customers who apply online on FIFA.com/tickets for Accessibility Tickets are required to upload proof of eligibility documentation into the system before concluding the ticket application process, while Accessibility Ticket applicants over the counter are required to provide an original proof of eligibility document to the ticketing staff. This proof of eligibility may also be requested at the entrance to the stadium. Failure to provide a valid proof of eligibility may result in the cancellation of tickets. 

Please note the valid proof of eligibility documents listed below:
  • For Wheelchair User, Easy Access Standard, Easy Access Amenity tickets or Sensory Room, the following proof of eligibility is accepted (please note that permits for accessible parking will not be accepted as valid proof):
    • Qatari customers: certificate of degree of disability or a medical certificate. 
    • International customers: medical certificate or proof of disability that is commonly and widely accepted in their country of residence. 
  • For Easy Access Extra-Width tickets, both Qatari and international customers require a signed doctor’s note stating the body mass index (BMI). The minimum BMI to be eligible for an Easy Access Extra Width ticket is 40 kg/m2.
Please be respectful to other fans and only apply for these tickets if you truly require them. They are limited in number due to stadium configuration. 

If, at any time, FIFA Ticketing becomes aware of a misrepresentation or circumvention of the sales process, all of your ticket applications may be rejected and/or your tickets cancelled in accordance with the Online Ticket Terms of Sale for General Public. 
 

7.
What happens if I request the wrong Accessibility Ticket type?
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During random selection draw sales periods, if you requested the wrong Accessibility Ticket(s), you could change the requested tickets within your ticket application up until the end of each of these sales periods. To do so, you had to log in to your ticketing account; upon entering the ticketing platform, you will be presented with a summary of your ticket application(s) and you could edit the tickets requested by clicking on the “Edit my application” button on the home page of your ticketing account. 
If you notice that you have requested the wrong Accessibility Ticket after the end of a random selection draw sales period, you will not be able to change your ticket application; in this case, please contact the FIFA Ticketing Centre as soon as possible via the contact form or by phoning +974 4144 2022 for Qatari residents, or +41 565 512 022 for international customers.
During the first come first served sales periods in Sales Phases (1) and (2) and the Last-Minute Sales Phase, ticket purchases are processed as a real-time transaction, and cannot be changed or cancelled after being submitted. If you have requested the wrong Accessibility Ticket(s), please contact the FIFA Ticketing Centre as soon as possible via the contact form or by phoning +974 4144 2022 for Qatari residents, or +41 565 512 022 for international customers.
Please note that tickets are subject to availability, and therefore FIFA Ticketing cannot guarantee that the applicable Accessibility Ticket will be available for you.

8.
What will happen in the event of a misrepresentation of a disability?
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If, at any time, FIFA Ticketing becomes aware of a misrepresentation in respect of eligibility for an Accessibility Ticket, FIFA Ticketing reserves the right to reject the entire ticket application or to cancel without notice the Accessibility Ticket, as well as any corresponding companion ticket and any other tickets allocated to the ticket applicant within the same ticket application.

9.
Can I purchase an Accessibility Ticket over the counter on behalf of a disabled person?
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Companions of Accessibility Ticket applicants may purchase Accessibility Ticket over the counter at the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) or at the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd) on behalf of the disabled person, provided that they are able to provide an official and original proof of eligibility (PoE) document, which will be verified by the ticketing staff. Failure to provide a PoE may result in the cancellation of the Accessibility Ticket application.