During random selection draw sales periods, you, as the ticket applicant, could change or cancel a ticket application up until the closing date of the applicable sales period. You had to log in to your ticketing account; upon entering the ticketing platform, you were presented with a summary of your ticket application(s) and you had the possibility to cancel your application(s) by clicking on the “Delete my application” button. You could also edit your application(s) by clicking on the “Edit my application” button on the home page of your ticketing account. After the closing date of a random selection draw sales period, you cannot cancel or change a ticket application.
Please also note that all ticket sales are final, and therefore you cannot cancel a purchase or return any tickets for any reason after FIFA Ticketing has successfully processed payment for the ticket(s), including for any reasons beyond your control.
During the first come first served sales periods and the last-minute sales phase, ticket purchases are processed as a real-time transaction, i.e. available tickets will be allocated directly to the ticket applicants and all successfully purchased tickets will be confirmed immediately to the ticket applicants. Therefore, as all sales are final, during first come first served sales periods and last-minute sales phase it is not possible to cancel or change a ticket application.