General ticketing information

For the FIFA World Cup Qatar 2022™, there will be 3 sales phases: Sales Phase (1), Sales Phase (2) and the Last-Minute Sales Phase.

Sales Phase (1) was composed of a random selection draw sales period and a first come first served sales period. The Random Selection Draw sales period of sales phase (1) has started on 19 January 2022 and finished on 8 February 2022. The first come first served sales period of sales phase (1) has started at 11:00 CET / 13:00 in Doha on 23 March and finished at 11:00 CET / 12:00 (midday) in Doha on 29 March. Therefore, sales phase (1) is now finished. 

Sales Phase (2) started after the Final Draw and was composed of a random selection draw sales period and a first come first served sales period. The random selection draw sales period of sales phase (2) started at 11:00 CEST / 12:00 (midday) Doha time on 5 April 2022 and finished at 11:00 CEST / 12:00 (midday) Doha time on 28 April 2022. The first come first served sales period of sales phase (2) started at 11:00 CEST / 12:00 (midday) Doha time on 5 July 2022 and ended at 11:00 CEST / 12:00 (midday) in Doha on 16 August 2022. Therefore, sales phase (2) is now finished. 

The Last-Minute Sales Phase is a first come first served sales period. The online Last-Minute Sales Phase on FIFA.com/tickets starts at 11:00 CEST / 12:00 (midday) Doha time on 27 September 2022 and runs until the end of the competition on 18 December 2022. In addition, tickets for the general public are available over the counter at the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) from 18 October 2022; and at the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd) from 30 October. Both ticketing centres will be open until the final match day of the competition on 18 December 2022.

During the random selection draw sales periods in Sales Phases (1) and (2), ticket applicants could submit their ticket application at any time, without any preference given in respect of the submission date (i.e. earlier submissions were not given any preference and did not have a better chance of success than later submissions). In these sales periods, ticket purchases were not processed as a real-time transaction. All ticket applications submitted during the entire random selection draw sales periods were collected for the allocation of tickets via a random selection draw on a predetermined date after the closure of the corresponding sales period. 

Ticket applicants who have been allocated tickets based on the ticket application submitted during the random selection draw sales period of sales phase (1), must have paid for their tickets from 11:00 CET / 13:00 Doha time on 8 March 2022 and by no later than 11:00 CET / 13:00 Doha time on 21 March 2022. Whereas ticket applicants who have been allocated tickets based on the ticket application submitted during the random selection draw sales period of sales phase (2) must have paid for their tickets between 11:00 CEST / 12:00 (midday) Doha time on 31 May 2022 and 11:00 CEST / 12:00 (midday) Doha time on 17 June 2022. Once these respective payment periods have ended, no further payments will be accepted and ticket applications for which full payment has not been received have been cancelled in their entirety. Ticket applicants were invited to check the details and status of their ticket applications by accessing their FIFA ticketing account.

During the first come first served sales periods in Sales Phases (1) and (2) and the Last-Minute Sales Phase, ticket applicants may submit their ticket application at any time throughout the respective first come first served and last-minute sales periods, with preference given in respect of the date and time of the submission (i.e. earlier submissions will be given preference and have a better chance of success than later submissions). During these sales periods, ticket purchases are processed as a real-time transaction, i.e. available tickets will be allocated directly to the ticket applicants. Ticket applicants will receive immediate confirmation of their successfully purchased tickets.

For further updates on the ticket sales phases for the FIFA World Cup Qatar 2022™, please visit FIFA.com/tickets regularly.

The official ticketing portal FIFA.com/tickets is the exclusive online sales channel for the general public. 
In addition, during the Last-Minute Sales Phase, tickets for the general public are available for purchase over the counter in Qatar at the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) from 18 October 2022; and at the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd) from 30 October. Both ticketing centres will be open until the final matchday of the competition on 18 December 2022.

Please note that ticket purchasers over the counters at the FIFA Main Ticketing Centre and Ticketing Centre must ensure that they are able to provide their original passport or QID, a valid email address and an accepted payment card to proceed with the tickets purchase.

If you wish to purchase hospitality packages including match tickets, click here.

The Last-Minute over the counter sales in Doha starts on 18 October 2022 at the FIFA Main Ticketing Centre (MTC), and from 30 October at the Ticketing Centre (TCX). Both ticketing centres will be open until the final matchday of the competition on 18 December 2022.

The exact location of the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) can be found here and the exact location of the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd) can be found here.

In addition, please find below the opening hours of the Main Ticketing Centre:

18/10/22 – 17/12/22                     Sat – Thu: 10:00 – 22:00

                                                      Fri: 14:00 – 22:00

18/12/22                                       10:00 – 18:00

Please find below the opening hours of the Ticketing Centre:

30/10/2022 – 17/12/22                                 Sat – Thu: 10:00 – 22:00

                                                                      Fri: 14:00 – 22:00

18/12/22                                                       10:00 – 18:00

In addition to ticket sales, you may visit the FIFA Main Ticketing Centre and Ticketing Centre for customer service enquiries and mobile ticket supports.

Please note that it is not possible to purchase tickets in the Ticketing Service Point (TSP) located in Hamad International Airport as this facility is dedicated for customers arriving in Qatar and needing information about ticketing or support on how to download the FIFA Ticketing Application and their respective tickets.

Do not purchase tickets via unauthorised sales channels.  No website other than FIFA.com/tickets has the right to sell tickets for the FIFA World Cup Qatar 2022™. If you see any other website offering tickets for the FIFA World Cup Qatar 2022™, you can be certain that it is not a legitimate sales channel. 

Tickets purchased via unauthorised sales channels (for example, unauthorised intermediaries such as ticket brokers, internet auctions, internet ticket agents, or other unofficial ticket exchange platforms) are not valid and are subject to cancellation at any time without notice. Upon request from FIFA, ticket holders must explain how, from whom, for what price and from where they obtained their tickets.

Kindly be advised that any ticket that is cancelled may not grant access to the match(es) in the respective stadium(s) in Qatar. Please further note that FIFA expressly rejects any liability with respect to its rightful cancellation of ticket(s) and reserves all its rights in this regard.

To avoid future issues, we strongly recommend that you only purchase tickets via official sales channels and avoid any unauthorized source offering tickets.

 No, you also need your Hayya Card, which is your stadium access (along with your match ticket) and the entry permit to the State of Qatar for international ticketholders. It also provides free travel on public transport between 10 November and 23 December.

At the request of the Qatari authorities, all local and international fans attending FIFA World Cup 2022™ matches will need to apply for a Hayya Card. All international fans must also confirm their accommodation plans after purchasing their tickets in order to enter the State of Qatar and access the stadiums. To apply for Hayya, and to book accommodation, please visit Qatar2022.qa or download the Hayya to Qatar 2022 app (available for iOS,  Android and Huawei).

Please make sure that your Passport or Qatar ID number (and that of your guests) is correctly stated in your ticketing account. This information will facilitate the submission of your application for a Hayya Card. Should you need to update or edit your Passport/Qatar ID number, please do so via the Profile page of your ticketing account. To update or edit the Passport/Qatar ID number of your guest(s), please do so via the My Tickets page of your ticketing account.

The Hayya Card is operated by the government of the State of Qatar. FIFA is not responsible for its application process, issuance and/or use. For any questions about Hayya please contact info@hayya.qa or call 2022 (Qatar) or (+974) 4441.2022 (International). For any questions about accommodation bookings, please contact enquiries@book.qatar2022.qa.

To ensure a safe experience and to safeguard the health of everyone attending the FIFA World Cup Qatar 2022™, FIFA is working closely with the local authorities to strengthen health and sanitation rules and protocols. Attendees must follow the travel advice from the State of Qatar and the guidance from the Ministry of Public Health. Click here to open the COVID-19 Guidebook for spectators attending the FIFA World Cup Qatar 2022™. Please note that all attendees should be informed of Qatar’s COVID-19 protocols, for all measures to be followed, both for entering Qatar and for returning to your country. 

No. FIFA Ticketing is not at all involved in the application process, issuance or use of any form of identification document, such as the Hayya Card that may be required by the Qatari authorities. The application and issuance processes are entirely independent from FIFA and FIFA Ticketing. Neither FIFA nor FIFA Ticketing assume any responsibility or liability whatsoever in respect of the application process, issuance and use of any such identification documents.

Yes, only fans arriving in Qatar from Hamad International Airport will be able to access the Ticketing Service Point (TSP) for mobile ticket support and customer service enquiries. The Ticketing Service Point will be open from 17 November 2022 and is located at the HIA Airport: Hamad International Airport | P.O. Box 24659, Doha, State of Qatar.

Please find below the opening hours of the Ticketing Service Point:

17/11/22 – 17/12/22                          Each day: 10:00 – 22:00

18/12/22                                            10:00 – 18:00

Please note that it is not possible to purchase tickets in the Ticketing Service Point (TSP) located in Hamad International Airport. The only way to purchase remaining tickets is directly online on FIFA.com/tickets, at the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) and at the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd) until 18 December 2022 (subject to availability).
 

No, tickets will not be available for purchase at any of the eight stadiums in Qatar. The only way to purchase remaining tickets is directly online on FIFA.com/tickets, at the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) from 18 October 2022 until 18 December 2022 and at the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd) from 30 October until 18 December 2022 (subject to availability).