Ticket application

The official FIFA ticketing portal FIFA.com/tickets is the exclusive online ticket sales channel for the general public. To apply for tickets, you must create your own FIFA ticketing account with complete and accurate information. Depending on the sales phase, you could apply to enter a random selection draw process to see if you were one of the successful ticket applicants to obtain tickets. FIFA Ticketing has contacted all successful ticket applicants with information on how to pay for their tickets. Direct purchases are possible during the first come first served and last-minute sales periods by accessing the FIFA ticketing portal available on FIFA.com/tickets, selecting tickets according to availability, and paying for them right away.

You must be at least 18 years of age to apply for tickets for the FIFA World Cup Qatar 2022™.

It is not possible to purchase non-Accessibility Tickets on behalf of a third person at the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) or at the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd). Indeed, as the ticket purchaser and the main ticket applicant, the ticket(s) you purchased are intended for you, and if applicable your guest(s).

However, companion of Accessibility Ticket applicants may purchase Accessibility Ticket over the counter at the FIFA Main Ticketing Centre or at the Ticketing Centre on behalf of the disabled person, provided that they are able to provide an official and original proof of eligibility (PoE) document, which will be verified by the ticketing staff. Failure to provide a PoE may result in the cancellation of the Accessibility Ticket application.
 

During the random selection draw sales periods, fans could apply for tickets at any time. It makes no difference when the application was submitted, as long as it was submitted prior to the end of the respective random selection draw sales period, as all applications were processed together. If demand for a given match and/or ticket category has exceeded the available ticket inventory for the domestic or international market, a random selection draw(s) took place at the end of the random selection draw sales period to determine which applicants were allocated tickets. All successful, partially and unsuccessful ticket applicants have been notified by email of the outcome of their applications. However, please note that it is responsibility of the ticket applicants to check the details and status of the ticket application they submitted during the random selection draw sales period by accessing their FIFA ticketing account.

The Random Selection Draw sales period of sales phase (1) started on 19 January 2022 and finished on 8 February 2022, while the Random Selection Draw sales period of sales phase (2) started on 5 April 2022 and finished on 28 April 2022. Ticket applicants who have been allocated tickets based on the ticket application submitted during the random selection draw sales period, must have paid for their tickets from 11:00 CET / 13:00 Doha time on 8 March 2022 and by no later than 11:00 CET / 13:00 Doha time on 21 March 2022. Whereas ticket applicants who have been allocated tickets based on the ticket application submitted during the random selection draw sales period of sales phase (2) must have paid for their tickets between 11:00 CEST / 12:00 (midday) Doha time on 31 May 2022 and 11:00 CEST / 12:00 (midday) Doha time on 17 June 2022. Once these respective payment periods have ended. Once these respective payment periods have ended, no further payments will be accepted and ticket applications for which full payment has not been received have been cancelled in their entirety. Ticket applicants were invited to check the details and status of their ticket applications by accessing their FIFA ticketing account.

During the first come first served sales periods in Sales Phases (1) and (2) and the Last-Minute Sales Phase, ticket applicants may submit their ticket application at any time throughout the respective first come first served  and last-minute sales periods, with preference given in respect of the date and time of the submission (i.e. earlier submissions will be given preference and have a better chance of success than later submissions). During these sales periods, ticket purchases are processed as a real-time transaction, i.e. available tickets will be allocated directly to the ticket applicants. Ticket applicants will receive immediate confirmation of their successfully purchased tickets.

The first come first served sales period of sales phase (1) has started at 11:00 CET / 13:00 in Doha on 23 March and finished at 11:00 CET / 12:00 (midday) in Doha on 29 March. The first come first served sales period of sales phase (2) started at 11:00 CEST / 12:00 (midday) Doha time on 5 July 2022 and ended at 11:00 CEST / 12:00 (midday) in Doha on 16 August 2022. Therefore, sales phase (2) is now finished.

If you have applied for tickets during a random selection draw sales period, you have been notified of the outcome of your ticket application by email following the random selection draw. In addition, you could check the status and details of your ticket application at any time after the random selection draw has taken place by following the steps below:

• Access FIFA.com/tickets
• Select FIFA World Cup Qatar 2022™
• Click on “My ticket application”
• Log in to your FIFA ticketing account and check the status and the details of your ticket application 

For random selection draw sales periods, if your ticket application has been successful or partially successful, you have received an email communication with further information about payment, including the steps to follow and the deadline to pay for your tickets. However, please note that it is responsibility of the ticket applicants to check the details and status of the ticket application they submitted during the random selection draw sales period by accessing their FIFA ticketing account.

During the first come first served sales periods and the last-minute sales phase, you can check the status and details of your ticket application at any time by following the steps below:

• Access FIFA.com/tickets
• Select FIFA World Cup Qatar 2022™
• Click on “My ticket application” in the ticketing page of the tournament
• Log in to your FIFA ticketing account
• Select your name on the top menu
• Select “Ticket application history” and check the status and details of your ticket application

During random selection draw sales periods, you, as the ticket applicant, could change or cancel a ticket application up until the closing date of the applicable sales period. You had to log in to your ticketing account; upon entering the ticketing platform, you were presented with a summary of your ticket application(s) and you had the possibility to cancel your application(s) by clicking on the “Delete my application” button. You could also edit your application(s) by clicking on the “Edit my application” button on the home page of your ticketing account. After the closing date of a random selection draw sales period, you cannot cancel or change a ticket application.

Please also note that all ticket sales are final, and therefore you cannot cancel a purchase or return any tickets for any reason after FIFA Ticketing has successfully processed payment for the ticket(s), including for any reasons beyond your control.

During the first come first served sales periods and the last-minute sales phase, ticket purchases are processed as a real-time transaction, i.e. available tickets will be allocated directly to the ticket applicants and all successfully purchased tickets will be confirmed immediately to the ticket applicants. Therefore, as all sales are final, during first come first served sales periods and last-minute sales phase it is not possible to cancel or change a ticket application.
 

If a ticket application is inaccurate, late or incomplete, it will be rejected. If FIFA Ticketing detects this after a ticket confirmation has been provided, FIFA Ticketing may terminate the purchase and cancel the tickets allocated. Therefore, please ensure that you complete your ticket application as carefully as possible.

The colours (green, red, orange) and corresponding explanations given at FIFA.com/tickets indicate the probability of a successful ticket application at the time of the application. The indications displayed depend on the sales periods, as described below.
During the random selection draw sales periods in Sales Phases (1) and (2), the colours and the explanations indicated the level of demand for tickets based on the number of applications received per match and category and had the following meanings:

Colour	Explanation	Meaning
Green	Low demand	At the time of accessing FIFA.com/tickets, the respective ticket product is not oversubscribed and therefore, at that point in time, the success of the application appears likely, although circumstances may change based on the total number of applications received prior to the closing of the random selection draw period, and in any event, results will be dependent on any random selection draws.
Orange	Medium demand	At the time of accessing FIFA.com/tickets, the respective ticket product is not heavily oversubscribed and therefore, at that point in time, the success of the application appears uncertain. There are many more ticket applicants seeking tickets than there are tickets currently available for the general public.  Circumstances may still change based on the total number of applications received prior to the closing of the random selection draw period. Results will be dependent on the random selection draws.
Red	High demand	At the time of accessing FIFA.com/tickets, the respective ticket product is already heavily oversubscribed and therefore, at that point in time, the success of the application appears very unlikely.  There are vastly more ticket applicants seeking tickets than there are tickets currently available for the general public.  Results will be dependent on the random selection draws.

During the first come first served periods in Sales Phases (1) and (2) and the Last Minute Sales Phase, the colours and the explanations indicate the availability of tickets for a match and category and have the following meanings:

Colour	Explanation	Meaning
Green	Reasonable availability	At the time of accessing FIFA.com/tickets, the respective ticket product is still available and therefore, at that point in time, a successful application appears likely.
Orange	Low availability	At the time of accessing FIFA.com/tickets, a small quantity of the respective ticket product is still available and therefore, at that point in time, your application may still be successful.
Red	Currently unavailable	At the time of accessing FIFA.com/tickets, the respective ticket product is not available and therefore, at that point in time, it will not be possible to submit an application.

Please note that these colours and explanations are merely indications of the probability of a successful application, and that they are designed to inform customers about the current status of sales/demand. The colours and explanations are BY NO MEANS A GUARANTEE that a chosen ticket product will or will not be available at the time of the application, or that an application will be successful. In any case, a successful application requires full payment, and due to many factors, such as the possibility of simultaneously submitted ticket applications by other customers or simultaneously released tickets, the availability and demand will only reflect the time of your access and may change at any point of time thereafter.

Please contact MATCH Hospitality AG to purchase hospitality packages available to corporate customers. More information can be found here.

All tickets made available by FIFA Ticketing for sale on FIFA.com/tickets or at the FIFA Ticketing centres in Qatar are exclusively offered to members of the general public and not to corporations or further entities, or for business entertainment or commercial purposes.  

Subject to availability and possible changes, you can purchase tickets online for a match of the FIFA World Cup Qatar 2022™ until 20 minutes after the kick-off of the respective match. However, ticket sales over the counter at the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) and at the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd) stop 90 minutes before the kick-off of the match.

Still, we strongly advise you to apply for tickets as early as possible during each sales period to avoid possible inconvenience at the stadium.