Entry to the stadium and seating

During Sales Phases (1) and (2), you selected the category of the required ticket which correspond to certain locations in the stadium (as shown in the stadium maps within the "Ticket categories" section of the ticketing page accessible via FIFA.com/tickets), but FIFA Ticketing will only assign you a specific seat within the chosen category at a later stage, closer to the event.

During Last-Minute Sales Phase, starting on 27 September 2022, seat location information will be provided during the purchase process. For over the counter sales at the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) and the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd) in Doha, the ticket purchaser is responsible for checking the seats assigned via the public facing screen before payment of the tickets. The ticket purchasers need to confirm they accept the seats and terms and conditions by signing the ticket sales and collection receipt. Please note that seats cannot be chosen and are allocated according to the best available seat.

To enter a stadium on matchday, you must always present a valid FIFA match ticket and your Hayya Card. The Hayya Card is your stadium access (along with your match ticket) and the entry permit to the State of Qatar for international ticketholders. It also provides free travel on public transport from 10 November to 23 December.

Attendees should also check the list of prohibited items on Qatar2022.qa before they go to the stadiums.

At the request of the Qatari authorities, all local and international fans attending FIFA World Cup 2022™ matches will need to apply for a Hayya Card. All international fans must also confirm their accommodation plans after purchasing their tickets in order to enter the State of Qatar and access the stadiums. To apply for a digital Hayya Card, and to book accommodation, please visit Qatar2022.qa or download the Hayya to Qatar 2022 app (available for iOS, Android and Huawei).    

The Hayya Card is operated by the government of the State of Qatar. FIFA is not responsible for its application process, issuance and/ or use. For any questions about Hayya, please contact info@hayya.qa or call 2022 (Qatar) or (+974) 4441 2022 (International). For any questions about accommodation bookings, please contact enquiries@book.qatar2022.qa.  

Furthermore, to ensure a safe experience and to safeguard the health of everyone attending the FIFA World Cup Qatar 2022™, FIFA is working closely with the local authorities to set up rules and health and sanitary protocols. Attendees must follow the travel advice from the State of Qatar and the guidance from the Ministry of Public Health. Click here to open the COVID-19 Guidebook for spectators attending the FIFA World Cup Qatar 2022™. Please note that you should be informed about your country’s action protocols in relation to the COVID-19 pandemic and all measures to be followed, both for entering Qatar and for returning to your country. For further ticketing information and updates concerning the health and sanitary protocols for the FIFA World Cup Qatar 2022™, please visit FIFA.com/tickets regularly.

No. FIFA Ticketing will endeavour to ensure, but cannot guarantee, that all seats assigned to tickets for a match which are issued within a successful ticket application will be located adjacent to one another. Seats assigned within the same ticket category may be located in different rows, sections or locations in the stadium. FIFA Ticketing gives no assurances that ticket applicants submitting separate successful ticket applications, or separate ticket requests for the same match made within the same ticket application, will be assigned seats adjacent to, or otherwise close to, one another.

During Last-Minute Sales Phase, starting on 27 September 2022, seat location information will be provided during the purchase process. For over the counter sales at the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) and the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd) in Doha, the ticket purchaser is responsible for checking the seats assigned via the public facing screen before payment of the tickets. The ticket purchasers need to confirm they accept the seats and terms and conditions by signing the ticket sales and collection receipt. Please note that seats cannot be chosen and are allocated according to the best available seat.

Please note that during previous sales periods, you could request to be seated next to your family or friends by entering only their ticket application number (that they can find in their FIFA Ticketing account or in the ticket confirmation they received by email after the successful payment of their tickets) either at the moment of your ticket purchase or after your purchase by accessing your FIFA ticketing account by the relevant due date.

Alternatively, if you have purchased tickets, and have received your ticket application number (that you can find in your FIFA Ticketing account or in the ticket confirmation you received by email after the successful payment of your tickets) you could inform this ticket application number to other ticket applicants who would wanted to be seated next to you.
In addition, please note the following conditions:    

- Precondition to be seated together is that ticket applications contained the same matches, ticket products and categories. 

- Depending on the sales period, residents of Qatar could only use a Group ID of other residents of Qatar. International customers could only use a Group ID of other international customers.

-This functionality is not guaranteed as it may not be possible to provide adjacent seats to all ticket applications using the same ticket application number. Wherever possible, the FIFA Ticketing Centre will seat the ticket applicants and guests within the same ticket application number next to each other.

Please note that the Group ID functionality is not available anymore during the last-minute sales phase.  

No, there is no minimum age for children. A ticket must be purchased for each person who wishes to attend a match, regardless of their age. Please note that persons under the age of fifteen (15) must be accompanied by an adult at all times whilst at the stadium and its surrounding areas. Parents or legal guardians of any minor under the age of eighteen (18) years using a ticket are responsible for the conduct of the minor at all times.

Any ticket holder entering the stadium accompanied by children or adolescents must obtain, carry, and present - in addition to their ticket and other personalised documents as required by the Qatar authorities at any time, upon request of the FIFA World Cup Qatar 2022™ authorities - the necessary authorisation from the minor’s parents or legal guardians, as may be established by the local regulations.

No, you cannot. For last-minute online and over the counter sales, it is not possible to request to be seated next to your family/friends. In addition, seats cannot be chosen and are allocated according to the best available seat.

Please note that FIFA Ticketing will endeavour to ensure, but cannot guarantee, that all seats assigned to tickets for a match which are issued within a successful ticket application will be located adjacent to one another. Seats assigned within the same ticket category may be located in different rows, sections or locations in the stadium. FIFA Ticketing gives no assurances that ticket applicants submitting separate successful ticket applications, or separate ticket requests for the same match made within the same ticket application, will be assigned seats adjacent to, or otherwise close to, one another. For over the counter sales at the FIFA Main Ticketing Centre (Doha Exhibition & Convention Center – DECC) and the Ticketing Centre (Ali Bin Hamad Al Attiyah Arena - ABHA Arena in Al Sadd) in Doha, the ticket purchaser is responsible for checking the seats assigned via the public facing screen before payment of the tickets. The ticket purchasers need to confirm they accept the seats and terms and conditions by signing the ticket sales and collection receipt.

During previous sales periods, you could request to be seated next to your family or friends by entering only their ticket application number (that they can find in their FIFA Ticketing account or in the ticket confirmation they received by email after the successful payment of their tickets) either at the moment of your ticket purchase or after your purchase by accessing your FIFA ticketing account by the relevant due date.

Alternatively, if you have purchased tickets, you could inform your ticket application number (that you can find in your FIFA Ticketing account or in the ticket confirmation you received by email after the successful payment of your tickets) to other ticket applicants who would wanted to be seated next to you.
In addition, please note the following conditions:  

- Precondition to be seated together is that ticket applications contained the same matches, ticket products and categories. 

- Depending on the sales period, residents of Qatar could only use a Group ID of other residents of Qatar. International customers could only use a Group ID of other international customers.

-This functionality is not guaranteed as it may not be possible to provide adjacent seats to all ticket applications using the same ticket application number. Wherever possible, the FIFA Ticketing Centre will seat the ticket applicants and guests within the same ticket application number next to each other.

Please note that the Group ID functionality is not available anymore during the last-minute sales phase.  

No. Ticket holders who leave the stadium will not be re-admitted unless otherwise approved by the relevant authorities.

Yes. Examples of items prohibited in the stadium include weapons of any kind or anything that could be used as a weapon, fireworks, flares, smoke powders, smoke canisters, smoke bombs or other pyrotechnics, promotional or commercial materials or similar items which could infringe any rights of FIFA for the FIFA World Cup Qatar 2022™, as well as other objects which could compromise public safety and/or harm the reputation of the FIFA World Cup Qatar 2022™. For further information on prohibited items, please refer to the Stadium Code of Conduct, available in the Legal section of the ticketing page accessible via FIFA.com/tickets.

Smoking, vaping or the use of any other tobacco product or electronic smoking (e-smoking) device, lighters and matches is not permitted within the stadium, including both the inner and outer perimeters.