FAQ - Home · FIFA Portal

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General Information

Access to account

Portal issue

Payment issue

Invoice

Affiliate Hospitality

VIP

TAG

Subsidiary

Supporter tickets

Youth programme

Parking

Collection

Delivery

Additional tickets

Mobile tickets

Resale

Cancellation

Refund

Damaged/stolen

Is this what you are looking for?

Can I update the passport/ID or QID number for both me and my guests through my FIFA Ticketing account?

Is there a minimum age for children? Can my child sit on my lap?

Is it possible to cancel or change a ticket application?

Do I only need a ticket to enter a stadium on a matchday?

If my ticket(s) have been resold, when could I approximately expect my refund?

Can I allow one of my guests to become the main ticket applicant of my application?