FAQ Categories

General event information

General ticketing information

Ticket application

Customer information / Personal data

Sales phases

Ticket products

Ticket categories

Accessibility Tickets

Ticketing account enquiries

Entry to the stadium and seating

Ticket prices

Sales restrictions

Payment process

Ticket confirmation

Cancellation of tickets

Consequences of a breach of ticketing rules

Ticket delivery

Official Ticket Resale Platform

General enquiries

Important documents for the purchase and use of tickets

Health and safety measures

FIFA Fan Festival™

Souvenir tickets

Further information

Is this what you are looking for?

Can I update the passport/ID or QID number for both me and my guests through my FIFA Ticketing account?

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Is there a minimum age for children? Can my child sit on my lap?

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Is it possible to cancel or change a ticket application?

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Do I only need a ticket to enter a stadium on a matchday?

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If my ticket(s) have been resold, when could I approximately expect my refund?

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Can I allow one of my guests to become the main ticket applicant of my application?

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